Last Updated: June 4, 2026

Thank you for shopping with Cayha Beauty.

We take pride in the quality of our products and want you to be satisfied with your purchase. If you are not completely satisfied, we're here to help.

Product Quality Concerns

Cayha Beauty products are formulated and manufactured according to high quality standards. If you believe a product may be defective, damaged, or does not meet our quality standards, please retain the product and note any lot or batch number printed on the packaging.

Please contact our Customer Support team through the contact information available on our website so we can review the situation and work with you to find an appropriate solution.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be new, unused, unopened, and in its original packaging

• The return request must be submitted within thirty (30) days of delivery

• You must provide proof of purchase or order confirmation

• The product must not be damaged due to misuse, neglect, or improper storage after delivery

Products that do not meet these requirements may not qualify for a return or refund.

Important Notice Regarding Product Preferences

Because taste, scent, texture, color, and personal product preferences are subjective, Cayha Beauty cannot issue refunds solely because a product flavor, scent, appearance, or personal experience did not meet individual expectations.

How to Request a Return

To initiate a return, please contact our Customer Support team through the contact information listed on the website before sending any products back.

Please include:

• Full name

• Order number

• Product name(s)

• Reason for the return

• Photos (if the item arrived damaged or defective)

Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Original shipping charges are non-refundable unless the return is the result of our error, including:

• Incorrect item shipped

• Defective product

• Product damaged during shipment

For returns that are not the result of our error:

• Original shipping charges will not be refunded.

• Return shipping costs are the responsibility of the customer.

• Any applicable handling or restocking fees may be deducted from the refund amount where permitted by law.

Shipping Costs for Returns

Unless otherwise required by applicable law, customers are responsible for all costs associated with returning products.

Cayha Beauty is not responsible for products lost or damaged during return shipment. We strongly recommend using a trackable shipping service and retaining proof of shipment.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within seven (7) days of delivery.

We may request photographs of:

• The shipping box

• Product packaging

• Product condition

• Shipping label

This information helps us investigate the issue and process a replacement or refund as quickly as possible.

Sale and Promotional Items

Unless required by law, products purchased during clearance, final sale, or promotional events may not be eligible for refunds.

Please review product-specific sale terms before completing your purchase.

Digital Products

Digital products, downloadable materials, memberships, subscriptions, courses, guides, and other digital content are generally non-refundable once access has been granted or the product has been delivered.

If you experience technical issues accessing your purchase, please contact Customer Support for assistance.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

Cayha Beauty is not responsible for orders that are delayed, lost, returned, or undeliverable due to:

• Incorrect address information

• Missing apartment, suite, or unit numbers

• Incorrect postal codes

• Refused deliveries

• Unclaimed packages

Address Changes

Orders Not Yet Shipped:

If your order has not yet been processed for shipment, please contact Customer Support immediately.

While we will make reasonable efforts to accommodate address changes, we cannot guarantee that modifications can be made before fulfillment.

Orders Already Shipped:

Once an order has been shipped, Cayha Beauty cannot guarantee address changes.

Customers may need to contact the shipping carrier directly and may be responsible for any carrier fees associated with rerouting or modifying delivery instructions.

Order Cancellations:

Orders may only be canceled before they enter the fulfillment process.

Once an order has been processed or shipped, it can no longer be canceled.

If you no longer wish to keep the product after receiving it, you may request a return in accordance with this policy.

Returned-to-Sender Packages

If an order is returned to Cayha Beauty due to:

• Incorrect address

• Failed delivery attempts

• Refused shipment

• Unclaimed package

Any refund issued may be reduced by:

• Original shipping costs

• Return shipping charges

• Applicable handling or restocking fees

where permitted by applicable law.

Refund Processing Time

Refunds are typically processed within three (3) to five (5) business days after the returned item has been received and approved.

Depending on your payment provider or financial institution, it may take an additional five (5) to ten (10) business days for funds to appear in your account.

Lost Packages and Delivery Claims

If tracking information indicates that a package was delivered but you did not receive it, please contact us as soon as possible.

Cayha Beauty may initiate an investigation with the shipping carrier according to the carrier's procedures and timelines.

Claim investigations may require additional documentation and can take several weeks to resolve.

The final outcome of any claim will be determined by the shipping carrier's investigation and findings.

Taxes

Applicable sales tax, value-added tax (VAT), goods and services tax (GST), customs duties, and other government-imposed charges may be collected where required by law.

These taxes and fees are imposed by governmental authorities and are not retained by Cayha Beauty.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us using the contact information provided on the Cayha Beauty website.

We appreciate your trust in Cayha Beauty and are committed to continually improving our products, services, and customer experience.