Last Updated: June 4, 2026

Thank you for shopping with Cayha Beauty.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

Orders are typically processed within one (1) to two (2) business days after payment confirmation.

Please note:

• Orders are processed Monday through Friday, excluding holidays

• Orders are not processed or shipped on weekends

• During peak sales periods, holidays, product launches, or promotional events, processing times may be extended

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Shipping Information

Please carefully review your shipping address before placing your order.

To avoid delays or delivery issues, ensure that all information is complete and accurate, including:

• Apartment, suite, or unit numbers

• Street names

• Postal codes

• City and state information

Once an order has been shipped, Cayha Beauty may be unable to modify the delivery address.

Estimated delivery dates displayed during checkout are estimates only and are not guaranteed delivery dates.

Delivery services operate Monday through Friday unless otherwise stated by the carrier.

Free Shipping

Cayha Beauty may offer free shipping promotions on qualifying orders.

Any free shipping offer is subject to change without notice and may exclude:

• Expedited shipping methods

• International shipments

• Wholesale orders

• Certain promotional or discounted products

Specific eligibility requirements will be displayed at checkout when applicable.

Wholesale Orders

Wholesale orders may be subject to separate shipping rates and fulfillment terms.

Orders that exceed certain quantity thresholds or order values may not qualify for standard shipping promotions.

Please contact our Customer Support team for wholesale shipping inquiries.

Domestic Shipping

Standard Shipping:

Domestic shipping transit times vary depending on:

• Destination

• Carrier

• Weather conditions

• Carrier delays

• Seasonal demand

• Other circumstances outside our control

While we strive to process orders promptly, delivery dates cannot be guaranteed.

Expedited Shipping:

Expedited shipping options may be available at checkout.

Please note:

• Expedited shipping applies only to transit time after shipment

• Processing times still apply before an order leaves our fulfillment center

• Business days do not include weekends or holidays
  

International Shipping:

We proudly ship to select international destinations.

Customs, Duties, and Taxes

International orders may be subject to:

• Customs duties

• Import taxes

• VAT

• Brokerage fees

• Other government-imposed charges

Unless otherwise stated at checkout, these fees are the responsibility of the customer.

Cayha Beauty has no control over customs processing times or import requirements imposed by individual countries.

Customers are responsible for understanding and complying with local import regulations before placing an order.

International Delivery Timeframes

International shipping times vary by destination and customs clearance procedures.

Delivery estimates are provided for informational purposes only and should not be considered guaranteed.

Delays caused by customs inspections, local postal services, weather events, or government agencies are outside of our control.

Tracking Your Order

Once your order has shipped, you will receive tracking information via email.

Tracking updates may not appear immediately after shipment and may take several business days to populate within the carrier's tracking system.

If tracking information has not updated after several days, please contact our Customer Support team for assistance.

Lost, Missing, or Delayed Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please:

1. Verify the shipping address used for the order

2. Check with household members, neighbors, building management, or reception personnel

3. Contact the carrier directly

4. Contact Cayha Beauty for additional assistance

Where appropriate, we may initiate a carrier investigation or claim

Carrier investigations may require several weeks to complete

The final determination regarding reimbursement, replacement, or claim denial will be based on the carrier's findings.

Returned-to-Sender Packages

Packages may be returned to Cayha Beauty due to:

• Incorrect shipping addresses

• Failed delivery attempts

• Refused deliveries

• Unclaimed packages

If a package is returned to us, any refund issued may be reduced by:

• Original shipping costs

• Return shipping fees

• Applicable handling or restocking fees

where permitted by applicable law.

Address Changes

Before Shipment:

Customers may request an address change shortly after placing an order.

While we will make reasonable efforts to accommodate requests, address modifications cannot be guaranteed once order processing has begun.

After Shipment:

Once an order has been shipped, address changes may no longer be possible.

Customers may need to contact the shipping carrier directly and may be responsible for any associated fees.

Order Cancellations

Orders may be canceled only before they enter fulfillment and shipping processing.

Once an order has been processed or shipped, it cannot be canceled.

Customers who wish to return an item after delivery may do so in accordance with our Return & Refund Policy.

Fraud Prevention and Order Verification

To protect customers and prevent fraudulent transactions, Cayha Beauty reserves the right to verify certain orders before shipment.

We may request additional information including:

• Government-issued identification

• Verification of payment details

• Confirmation of billing and shipping information

If requested information is not provided within a reasonable timeframe, the order may be canceled and refunded.

Claim Procedures

When a package is reported as lost, damaged, or missing, Cayha Beauty may submit a claim with the shipping carrier.

Claim processing times vary depending on the carrier and circumstances.

Resolution may include:

• Replacement shipment

• Refund

• Claim denial based on carrier findings

Carrier decisions regarding claim investigations may be considered final.

Shipping Disclaimer

Cayha Beauty is not responsible for lost, delayed, or miss delivered shipments resulting from:

• Incorrect shipping information provided by the customer

• Missing apartment, suite, or unit numbers

• Carrier delays

• Customs delays

• Severe weather events

• Force majeure events

• Third-party freight forwarding services

• Hotel, vacation rental, or temporary delivery locations

• Commercial mailrooms or package receiving services

When carrier tracking confirms delivery to the address provided at checkout, responsibility for package receipt generally transfers to the recipient.

Freight Forwarders and Third-Party Delivery Services

Customers who choose to use freight forwarding companies, package consolidation services, or third-party delivery providers do so at their own risk.

Once a package is delivered to the forwarding company or designated recipient, Cayha Beauty is not responsible for loss, theft, damage, or delivery issues occurring thereafter.

Contact Us

If you have questions regarding shipping, delivery, tracking, or order status, please contact Cayha Beauty using the contact information provided on our website.

We appreciate your trust in Cayha Beauty and are committed to providing a smooth and reliable shopping experience.